It also represents files uploaded from the computer you are using. If you have set it to online-only, this icon could mean that your file is in the process of changing its sync status between online-only and available offline.Ī white circle with a green border and a green checkmark means that a file or folder was opened (directly or with a third-party application) and synced. If you chose to add it to your hard drive with the selective sync feature, this icon could mean that it’s still in the process of syncing to your hard drive. Learn how to make Dropbox files online-only.Ī solid blue circle with two white arrows going in a circle means that your file or folder is in the process of updating. There can also be files that are “available” and/or “available offline” in the folder. This saves hard drive space on your computer.įor folders, this icon means there is at least one online-only file in the folder. “Online-only” means that your files can only be opened when your computer is connected to the internet. “Synced” means that any changes you made to this file or folder are reflected everywhere you access your files in Dropbox. Note: Files and folders that are available offline won’t automatically change to online-only regardless of available hard drive space.Ī solid grey circle with a white cloud icon means your file or folder is fully synced and online-only. While this file or folder is stored on your device, it can be made online-only by right-clicking and selecting Make online-only. “Available offline” means that your file or folder is available when you’re not connected to the internet.įor folders, this icon means all files in the folder are available offline. You will see this icon after right-clicking a file or folder and selecting Make available offline. Exercise caution when deleting any files and double-check if you really need to remove them or not.A solid green circle with a white checkmark means your file or folder is synced and available offline. Look for files you no longer need and can remove from your computer. Solution 6: Free up space on your computer. Give Dropbox permission in your antivirus program(s) to access your files. Solution 5: Your browser or computer antivirus software might try to block Dropbox. The program might need to be “refreshed” in order for files to sync. Sometimes the Internet connection is poor, and it takes a bit for your files to properly connect to Dropbox. Some files are only accessible if you’re logged into Dropbox and aren’t viewing the file as a guest (meaning you’re signed out of Dropbox). Solution 1: Make sure you’re logged into your Dropbox account. This indicates the folder has files a mix of files that are accessible offline, locally, or online-only.Ī red circle with an “X” indicates that Dropbox encountered an error with your file, so it wasn’t updated or synced correctly.Ī gray circle with a white dash means that your file was not updated or synced to Dropbox, so the file was ignored. White with a green check mark appears on folders, not files. The file can only be opened if you are connected to the Internet.īlue with two arrows means the file is currently being updated, in the middle of syncing to your computer, or changing from being online-only to stored on your computer (or vice versa). Grey with a cloud symbol means the file is fully synced but only available online. Solid green with a checkmark means the file is synced to Dropbox and available on your computer, even if you’re not connected to the Internet. You can easily tell the status of a file by looking at its symbol. You can find more information in Dropbox’s knowledge base article. We’ll go over both types in this article. Some solutions are simple and straightforward. If Dropbox isn’t syncing your Artisan backups, follow these steps to troubleshoot the problem.
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